State Tables in Elastic Path Commerce
Automatic Order Unlocking
| CSR (Customer Service Representative) Action | System Action |
|---|---|
| CSR saves order | The system automatically unlocks the given order on completion of the save transaction. |
| CSR closes order editor (saves changes on prompt) | The system automatically unlocks the given order on completion of the save transaction. |
| CSR closes order editor (abandons changes on prompt) | The system automatically unlocks the given order. |
| CSR closes Elastic Path Commerce (with open orders and saves changes on prompt) | The system automatically unlocks each order on completion of the save transaction. |
| CSR closes Elastic Path Commerce (with open orders and abandons changes on prompt) | The system automatically unlocks each order. |
Inventory Auditing
| Event | Description | Action |
|---|---|---|
| New order for shippable SKU with "In-Stock" inventory | A new order is created in the store, Elastic Path Commerce, or via a Web Service | "Allocated" quantity is increased |
| Change in shipment SKU quantity before shipment is packed | A shipment is edited in Elastic Path Commerce | "Allocated" quantity may be reduced or increased accordingly |
| Removal of a shipment SKU before shipment is packed | A shipment is edited in Elastic Path Commerce | "Allocated" quantity is decreased |
| Addition of a new SKU to a shipment before shipment is packed | A shipment is edited in Elastic Path Commerce | "Allocated" quantity is increased |
| Order Cancellation | An order is canceled in the store, Elastic Path Commerce, or via a Web Service | "Allocated" quantity is decreased |
| Manual "On Hand" stock adjustment | Stock is adjusted in the Elastic Path Commerce warehouse | "On Hand" quantity may be reduced or increased |
| Stock upload (with no affected back-order or pre-order SKUs) | Stock is uploaded / received in the Elastic Path Commerce warehouse | "On hand" quantity is increased |
| Stock upload (with affected back-order or pre-order SKUs) | Stock is uploaded / received in the Elastic Path Commerce warehouse | "Allocated" quantity is increased " and "On hand" quantity is increased |
| Shipment is completed (shipped) | Shipment is completed in Elastic Path Commerce or via a Web Service. | "On Hand" quantity is decreased "Allocated" quantity is decreased |
Order Confirmation E-mail
| Inventory Status (at the time of receipt creation) | Sample SKU / Line item availability message |
|---|---|
| Unallocated (Always Available) | Usually ships in 1-2 days. |
| Allocated | Usually ships in 1-2 days. |
| Awaiting Allocation (Back Order) | On Backorder. Expected shipment date: 12th March 2008 |
| Awaiting Allocation (Pre Order) | On Preorder. Expected shipment date: 12th March 2008 |
Order History
| Inventory Status (at the time of receipt creation) | SKU / Line item Availability Message (if shipment has shipped) | Sample SKU / Line item Availability Message (if shipment has not shipped) |
|---|---|---|
| Unallocated (Always Available) | None | Usually ships in 1-2 days. |
| Allocated | None | Usually ships in 1-2 days. |
| Awaiting Allocation (Back Order) | None | On Backorder. Expected shipment date: 12th March 2008 |
| Awaiting Allocation (Pre Order) | None | On Preorder. Expected shipment date: 12th March 2008 |
Order Receipt
| Inventory Status (at the time of receipt creation) | Sample SKU / Line item Availability Message |
|---|---|
| Unallocated (Always Available) | Usually ships in 1-2 days. |
| Allocated | Usually ships in 1-2 days. |
| Awaiting Allocation (Back Order) | On Backorder. Expected shipment date: 12th March 2008 |
| Awaiting Allocation (Pre Order) | On Preorder. Expected shipment date: 12th March 2008 |
Product Availability Rules
You cannot change an Always Available product to a different availability rule; conversely, you cannot change other availability rules to the Always Available rule.
Availability rules for Available only if in Stock, Available on Pre Order, and Available on Back Order can change amongst each other.
Note: If you need to change a product's availability to Always Available from the other rules, we recommend you creating a new product and assigning it the Always Available rule. Then, delete or discontinue using the previous product.
Product Display Page Messages
| State # | Availability Rule | Stock Status | Availability Date | Displayed Message | Add to Cart Button |
|---|---|---|---|---|---|
| 1 | Available only if in stock | Out of stock | null | Out of stock | Disabled |
| 2 | Available only if in stock | Out of stock | 27th Mar 2007 | Out of stock (estimated back in stock date: March 27, 2007) | Disabled |
| 3 | Available only if in stock | In Stock | null | In Stock, x available | Enabled |
| 4 | Available on Pre Order | Out of stock | 27th Mar 2007 | Available for pre order (estimated release date: March 27, 2007) | Replaced with Preorder button - Enabled |
| 5 | Available on Pre Order | In Stock | 27th Mar 2007 | In Stock, x available | Enabled |
| 6 | Available on Back Order | Out of stock | 27th Mar 2007 | Available for back order (estimated shipping date: March 27, 2007) | Enabled |
| 7 | Available on Back Order | Out of stock | null | Available for back order (will ship when available) | Enabled |
| 8 | Available on Back Order | In Stock | 27th Mar 2007 | In Stock, x available | Enabled |
Returns and Exchanges
| Action | Physical Return | Action on return creation | Action on return of all SKUs in RMA (Return Merchandise Authorization) |
|---|---|---|---|
| Refund | Yes | None | CSR is notified that refund can be given. |
| Refund | No | CSR can refund via original payment method or new CC | None |
| Exchange | Yes | None | CSR is notified that new "exchange" order can be created. |
| Exchange | No | New "exchange" order is created | None |