State Tables in Elastic Path Commerce

Automatic Order Unlocking

CSR (Customer Service Representative) Action	System Action
CSR saves order	The system automatically unlocks the given order on completion of the save transaction.
CSR closes order editor (saves changes on prompt)	The system automatically unlocks the given order on completion of the save transaction.
CSR closes order editor (abandons changes on prompt)	The system automatically unlocks the given order.
CSR closes Elastic Path Commerce (with open orders and saves changes on prompt)	The system automatically unlocks each order on completion of the save transaction.
CSR closes Elastic Path Commerce (with open orders and abandons changes on prompt)	The system automatically unlocks each order.

Inventory Auditing

Event	Description	Action
New order for shippable SKU with "In-Stock" inventory	A new order is created in the store, Elastic Path Commerce, or via a Web Service	"Allocated" quantity is increased
Change in shipment SKU quantity before shipment is packed	A shipment is edited in Elastic Path Commerce	"Allocated" quantity may be reduced or increased accordingly
Removal of a shipment SKU before shipment is packed	A shipment is edited in Elastic Path Commerce	"Allocated" quantity is decreased
Addition of a new SKU to a shipment before shipment is packed	A shipment is edited in Elastic Path Commerce	"Allocated" quantity is increased
Order Cancellation	An order is canceled in the store, Elastic Path Commerce, or via a Web Service	"Allocated" quantity is decreased
Manual "On Hand" stock adjustment	Stock is adjusted in the Elastic Path Commerce warehouse	"On Hand" quantity may be reduced or increased
Stock upload (with no affected back-order or pre-order SKUs)	Stock is uploaded / received in the Elastic Path Commerce warehouse	"On hand" quantity is increased
Stock upload (with affected back-order or pre-order SKUs)	Stock is uploaded / received in the Elastic Path Commerce warehouse	"Allocated" quantity is increased " and "On hand" quantity is increased
Shipment is completed (shipped)	Shipment is completed in Elastic Path Commerce or via a Web Service.	"On Hand" quantity is decreased "Allocated" quantity is decreased

Order Confirmation E-mail

Inventory Status (at the time of receipt creation)	Sample SKU / Line item availability message
Unallocated (Always Available)	Usually ships in 1-2 days.
Allocated	Usually ships in 1-2 days.
Awaiting Allocation (Back Order)	On Backorder. Expected shipment date: 12th March 2008
Awaiting Allocation (Pre Order)	On Preorder. Expected shipment date: 12th March 2008

Order History

Inventory Status (at the time of receipt creation)	SKU / Line item Availability Message (if shipment has shipped)	Sample SKU / Line item Availability Message (if shipment has not shipped)
Unallocated (Always Available)	None	Usually ships in 1-2 days.
Allocated	None	Usually ships in 1-2 days.
Awaiting Allocation (Back Order)	None	On Backorder. Expected shipment date: 12th March 2008
Awaiting Allocation (Pre Order)	None	On Preorder. Expected shipment date: 12th March 2008

Order Receipt

Inventory Status (at the time of receipt creation)	Sample SKU / Line item Availability Message
Unallocated (Always Available)	Usually ships in 1-2 days.
Allocated	Usually ships in 1-2 days.
Awaiting Allocation (Back Order)	On Backorder. Expected shipment date: 12th March 2008
Awaiting Allocation (Pre Order)	On Preorder. Expected shipment date: 12th March 2008

Returns and Exchanges

Action	Physical Return	Action on return creation	Action on return of all SKUs in RMA (Return Merchandise Authorization)
Refund	Yes	None	CSR is notified that refund can be given.
Refund	No	CSR can refund via original payment method or new CC	None
Exchange	Yes	None	CSR is notified that new "exchange" order can be created.
Exchange	No	New "exchange" order is created	None