In Elastic Path Commerce Cloud, you can trigger the erasure of customer personal data in an automated way.
Before You Begin
- Ensure that you are signed into the store with appropriate permissions.
Only sellers with Seller Admins and IT roles have write access to the API. Support users have read access.
Note the ID and type of the data item for which you want to initiate an erasure request.
Most get/update/create responses in the Elastic Path Commerce Cloud API contain mandatory fields
type. You need to pass this information to the endpoint in the next step.
It could be any data item that belongs to the user of interest (for example, a customer or address.)
Currently, personal data management is only enabled for a limited set of endpoints. Please see the personal data concepts page for the list of endpoints that support personal data management.
erasure-requestsPOST endpoint and specify the
typein the filter.
See Create Personal Data Erasure Request for more information
Note the erasure request
idin the response and periodically poll the
Finally, if the
statusfield in the response is
SUCCESS, it means that all personal data is removed. Otherwise, you are advised to retry creating an erasure request, and if the problem persists, contact Support.