Orders

You can manage orders on the Orders page.

Viewing Orders

1. Go to Store > Orders.

   All orders in the store are displayed.

Viewing Details of a Specific Order

1. In the All orders page, do one of the following:

   • Click an order. You can view a products details by clicking on a product name. Note: Only applies to EP PXM products.
   • Click Jump to order and do the following:
     1. In the Order ID field, enter the order ID of the order that you want to view.
     2. Click Search.

2. (Optional) To quit the current order page and view details of another order:

   1. Click Jump to another order and enter the order ID.
   2. Click Search.

The Order details page with the following details of the order is displayed:

• Order ID
• Order items
• Order status
• Payment status
• Payment details
• Shipping status
• Details of items in the order
• Order total
• Order processing history
• Customer details
• Shipping address
• Billing address
• Custom fields, if any

Anonymizing orders

You can anonymize orders so that the following information about the order are deleted from the system:

• Customer Details
• Shipping Details
• Billing Details

You cannot update or access these information about an order after anonymizing the order.

important

You can only anonymize paid and fulfilled orders.

1. Do the following to anonymize an order:

   1. In the All orders page, select the order that you want to anonymize, and click the Actions > Anonymize option.
   2. Click the order and click the Anonymize Order button in the View order page.

You can also select multiple orders and click the Actions > Anonymize option to anonymize the selected orders.

Updating Order Details

You cannot update the order details of an order after anonymizing the order.

Refunding an order

You can refund an order directly through your payment gateway, or using Elastic Path Commerce Cloud API or Commerce Manager. For more information, see the Refunds section.

On the Order details page, you can refund the order directly from Elastic Path Commerce Manager. You can refund partially or the full amount.

1. In the View order > Order details section, click Refund Order.

   The Refund dialog box with the refund method is displayed.

2. In the Enter refund amount field, enter the refund amount.

3. Select Refund Order.

   The Order details page is updated with the refund transaction.

Optionally, you can also click the Mark as Refunded button to change the payment status to refunded and manually process the refund using third-party payment gateways.

Cancelling an order

You can cancel an unfulfilled order.

1. In the View order > Order details section, click Cancel Order.

   A message to confirm the delete action is displayed.

2. Click Yes, cancel order. The order cancellation message is displayed and the status of the order is updated to Cancelled.

Cancelling an order does not automatically refund a payment, you must refund the orders manually.

Updating shipping address and custom fields

1. In the View order, navigate to the right pane and click Shipping address > Update address.
2. Update the address as required.
3. Click save.

Depending on the flow configuration for orders, the custom fields are displayed on the Order details page. You can enter the required information in these fields. For more information about adding custom fields, see the Flows section.

Filtering Orders

1. In the orders list page, click the Filters icon.

2. Enter any or all of the following details as required:

   • Customer ID: Enter the ID of the customer whose orders you want to see.

   • Product ID: Enter the ID of the product to retrieve all orders that has this product. These orders might contain other products too.

   • Date range: Enter a date range to view orders during the selected period.

   • Order status: Select the order status, such as complete, incomplete, Cancelled, or processing to view orders with the selected status.

   • Payment status: Select a payment status to view all orders with that payment status. You can select paid, unpaid, authorized, or refunded.

   • Shipping status: Select one of the shipping statuses fulfilled or unfulfilled to view orders with the selected shipping status.

   • Billing postcode: Enter a post code to view all orders related to view all orders to a specific billing address with this postcode.

   • Shipping postcode: Enter a post code to view all orders to a specific shipping address with this postcode.

   • Customer email: Enter the email address of a customer to view all orders associated with that customer.

   • Customer name: Enter the name of a customer to view all orders associated with that customer.

   • Account ID: Enter the ID of an account to view all orders associated with that account.

   • Account member ID: Enter ID of an account member to view all orders associated with that account member.

     For Billing postcode, Customer email, Customer name, Payment status, and Shipping postcode, you can set the search to match the exact search criteria. The orders that match the search criteria are displayed.

3. Click Apply Filters.

The selected filters and the results are displayed. You can remove a filter by clicking the X icon next to the filter, or you can reset the filter by clicking Clear All.

Exporting Order Details

You can filter orders as required and export the result in a text file in a comma-separated value (CSV) format.

important

Only seller administrators can export order details.

1. In the All orders page, click Manage Export.

   The Manage Exports window with previous export details, if any, is displayed.

2. In the Manage Exports window, click Create export.

   After completing the export, the status of the export is updated to Complete.

3. To download the report, click Download.

Related topics

• Orders
• Orders API