Orders · Commerce Cloud

You can manage orders on the Orders page.

For a conceptual overview of orders in Commerce Cloud, see Orders.

Sorting orders, filtering orders, and selecting a single order

You can sort the list of orders by Date, Total, Payment, Shipping, or Status.

Select the tabs to see All orders, Unfulfilled orders, or Incomplete orders.

You can filter the list of orders by Date range or Advanced filter.

Date range allows you to choose a custom date range or pick an existing date range.

You can choose to Apply or Clear the date filter.

The Advanced filter allows you to filter by:

Billing postcode
Customer email
Customer name
Payment status
Shipping postcode

For these filters, select a search operator (is equal to or contains), and enter the search value.
Shipping status

Select fulfilled or unfulfilled.
Order status

Select complete, incomplete, or processing.

After you have entered the filter information, select Search.

You can apply multiple filters. Remove filters by selecting the x next to the filter.

You can clear all filters by selecting x Clear Filters.

The specified order opens.

Select the date of an order in the orders list to see the order details.

On the Order details page, you can update the shipping address by selecting Update address.

There are two ways to refund an order: directly through your payment gateway, or using Commerce Cloud API or Dashboard.

For more information, see Refunds.

On the Order details page, you can refund the order directly from the Dashboard. You can do a partial refund or the full amount.

Select Refund Order.
In the dialog box that appears, enter the Refund amount and an optional refund message.
Select Refund order.

In the History area of the Order details page, you can see the refund transaction.

You can also mark the order as refunded by selecting Mark as Refunded.