Commerce Cloud

Refund a Payment

There are two ways to refund; through your payment gateway and mark it refunded in Commerce Manager, or directly through Commerce Manager or API.

  • Mark as Refunded: You can manually mark a transaction as refunded. Before you can mark the order as refunded, you need to handle the actual refund on your side with your payment provider. Mark as Refunded is a full refund made to the transaction.
  • Refund through Commerce Cloud: You can process a full or partial refund to a supported payment provider directly from Commerce Manager or API by providing the refund amount. When you start the refund process, the request is directly sent to the payment gateway.
important

If you use manual gateway for partial or full refund, you need to handle the actual refund on your side with your payment provider.

With split payments, you can initiate a refund for a specific transaction. You can only initiate a refund against a transaction if the order status is complete and payment status is paid, or the order is cancelled.

  • Ensure that the transaction is already captured and complete to refund a specific transaction. The maximum refund amount is equal to the transaction amount. You can issue the refund to the original payment method of the transaction.
  • Each transaction must be refunded independently to fully refund an order with multiple transactions.
  • Refund amount cannot exceed the total transaction amount and the order amount.
  • You can initiate multiple partial refunds for a single transaction. For example, the total order amount is $100 with two transactions, where the first transaction value is $60 and the second is $40. In this case, you can initiate multiple partial refunds for the first transaction until the total refunded amount is equal to $60. Similarly, you can initiate multiple partial refunds for the second transaction until the total refunded amount is $40.

POST Refund a Full Payment

https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund

Parameters

Path parameters

NameRequiredTypeDescription
transactionIdRequiredstringThe UUID of the transaction you want to refund.
orderIdRequiredstringThe UUID of the order.

Headers

NameRequiredTypeDescription
AuthorizationRequiredstringThe Bearer token required to get access to the API.

Body

NameRequiredTypeDescription
amountOptionalintegerThe amount value to be refunded. If this field is not provided, it will be considered as manual refund (Mark as Refunded) and the refund process must be manually handled via payment provider. If the amount value is same as payment value, then it will be treated as a full refund and sent to the payment provider to process refund automatically.

Request Example - Mark as Refunded (manual)

When you manually mark as refunded, you do not need to provide any request body.

curl -X POST https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund \
     -H "Authorization: Bearer XXXX" \
     -H "Content-Type: application/json" \

Request Example - Full Refund (automatic)

When you want to full refund the payment via payment provider automatically, you need to provide the amount value in request body.

curl -X POST https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund \
     -H "Authorization: Bearer XXXX" \
     -H "Content-Type: application/json" \
     -d $'{
            "data": {
            "amount": <Total of captured amount>,
          }
        }'

Optional parameters

note

Ensure that you use the correct option parameter for your payment provider. For example, PayPal Express uses the note parameter where you can provide comments about the refund.

curl -X POST https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund \
     -H "Authorization: Bearer XXXX" \
     -H "Content-Type: application/json" \
     -d $'{
            "data": {
            "amount": <Total of captured amount>,
            "options": {
                "note": "PayPal Express users"
          }
        }'

Response example

200 OK

{
    "data": {
        "id": "6112f8b0-ce4e-4ef8-a117-cb741654efa5",
        "type": "transaction",
        "reference": "B8PP0D6ABE57",
        "gateway": "<Your payment provider>",
        "amount": 10000,
        "refunded_amount": 10000,
        "refund_mechanism": "automatic",
        "currency": "USD",
        "transaction_type": "refund",
        "status": "complete",
        "relationships": {
            "order": {
                "data": {
                    "type": "order",
                    "id": "1b031452-b048-43b9-a06c-feafe6e4bc31"
                }
            },
            "timestamps": {
                "created_at": "2020-07-03T21:07:45Z",
                "updated_at": "2020-07-03T14:09:12-07:00"
            }
        },
        "meta": {
            "display_price": {
                "amount": 10000,
                "currency": "USD",
                "formatted": "$100.00"
            },
            "display_refunded_amount": {
                "total": {
                    "amount": 10000,
                    "currency": "USD",
                    "formatted": "$100.00"
                }
            },
            "timestamps": {
                "created_at": "2020-07-03T21:10:14Z",
                "updated_at": "2020-07-03T14:11:59-07:00"
            }
        },
        "meta": {
            "display_price": {
                "amount": 10000,
                "currency": "USD",
                "formatted": "$100.00"
            },
            "display_refunded_amount": {
                "total": {
                    "amount": 10000,
                    "currency": "USD",
                    "formatted": "$100.00"
                }
            },
            "timestamps": {
                "created_at": "2020-07-03T21:10:14Z",
                "updated_at": "2020-07-03T14:11:59-07:00"
            }
        }
    }
}

POST Refund a Partial Payment

https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund

Parameters

Path parameters

NameRequiredTypeDescription
transactionIdRequiredstringThe UUID of the transaction you want to refund.
orderIdRequiredstringThe UUID of the order.

Headers

NameRequiredTypeDescription
AuthorizationRequiredstringThe Bearer token required to get access to the API.

Body

NameRequiredTypeDescription
amountRequiredintegerThe amount value to be refunded. Partial refund requires the amount value to be specified. The request will be sent to the payment provider and processed automatically.

Request example - Curl

note

Ensure that you list the amount of the refund in cents. For example, for a refund of $10.00, put 1000. Also ensure that you use the correct option parameter for your payment provider. For example, PayPal Express uses the note parameter where you can provide comments about the refund.

curl -X POST https://api.moltin.com/v2/orders/:orderId/transactions/:transactionId/refund \
     -H "Authorization: Bearer XXXX" \
     -H "Content-Type: application/json" \
     -d $' {
            "data": {
            "amount": 5000,
            "options": {
                "note": "PayPal Express users"
           }
        }'

Response example

200 OK

{
    "data": {
        "id": "d1e0b7db-3112-47ee-aaf9-c96d6a94bbcc",
        "type": "transaction",
        "reference": "B8PP0D6494BD",
        "gateway": "<Your payment provider>",
        "amount": 10000,
        "refunded_amount": 5000,
        "refund_mechanism": "automatic",
        "currency": "USD",
        "transaction_type": "refund",
        "status": "complete",
        "relationships": {
            "order": {
                "data": {
                    "type": "order",
                    "id": "09a46cb9-4eb7-49c9-97f1-e0c8085017a6"
                }
            }
        },
        "meta": {
            "display_price": {
                "amount": 10000,
                "currency": "USD",
                "formatted": "$100.00"
            },
            "display_refunded_amount": {
                "total": {
                    "amount": 5000,
                    "currency": "USD",
                    "formatted": "$50.00"
                }
            },
            "timestamps": {
                "created_at": "2020-06-26T23:06:02Z",
                "updated_at": "2020-06-26T23:06:50Z"
            }
        }
      }
}
Last updated on 10/4/2022
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